Frequently Asked Questions

Do I must register in order to buy in the virtual shop?

Yes, is indispensable. But you can walk through the shop and check all our products, although you are not registered. [help]

Do I must fulfil the form every time I want to buy something?

No. If you are a registered user, you can enter the shop by introducing the e-mail and password you entered in the registering form [help]

If you activated the 'cookie' option, your browser will remember your data every time you enter our shop.

Does this virtual shop allow me to get the product I actually want?

The products' main features are fully described, and you can specify any comment or requirement in the checkout form.

I don't have a credit card... can I buy anyway?

You can choose the bank transferring payment mode. [help]

I don't like to spread out my credit card data... Any guarantee ?

Koltec can't access your credit card data. You leave your number in the bank server, not in our shop.

What about other personal data?

Koltec guarantees your data will not be used in any illegal way. We won't sell or give any personal information to third parts, or use it in fraudulent or dishonest ways. See our privacy policy.

How is my delivery shipped?

Through UPS in standard or express mode. Our shop includes the UPS Parcel Tracking System. [help]

How many time will take my shipment?

We can't fix an exact time. It depends on many factors. But, for a fast delivery, we recommend credit card payment and UPS express delivery.

How can I know if my request was carried out or not?

An e-mail will be sent every time you make a purchase.